Privacy Policy

Who We Are
121Carer is a dedicated provider of recruitment and staffing in the healthcare sector, operating with a commitment to the highest standards of service and personal data security. Our registered office is at [Your Office Address], and all references to “we” or “us” in this privacy policy refer to 121Carer. For any questions regarding this policy or how we use your information, please contact us using the details provided below.

What Information We Collect
We may collect personal information to ensure the effective provision of our services, which includes:

1. For Care Customers:

   • Name, address, date of birth, and contact details.
   • Relevant medical history, current and past treatments, and any medications.
   • Dietary requirements and any known allergies.
   • Contact details of authorized persons for communication about care.
   • Financial information necessary for billing or payment purposes.

2. For General Enquiries or Newsletter Subscribers:

   • Name, contact details, email, and areas of interest.
   • Any additional information provided through enquiries.

We may also gather anonymized data regarding website usage to improve our online services.

How We Use Your Data
We use personal information according to the purpose for which it was provided:

• Enquiries: We use your data to respond to your enquiries, forwarding it to relevant team members if necessary.
• News and Updates: If you register to receive updates, we will use your information for email communications.
• Customer Services: If you become a client, we use your data to deliver care services, monitor service quality, and conduct audits to ensure compliance and improve services.

Sharing Your Data
We may share your data with:

• Our service providers and agents.
• Authorized relatives, advocates, or representatives.
• Professional regulators for audit and compliance purposes.
• Third parties if required by law, including law enforcement agencies.
• Any entity that acquires our business, subject to data protection standards.

Data Security
We take the protection of your personal data seriously, implementing technical and organizational measures to safeguard your information:

• Personal data is stored on secure servers.
• We encrypt data during transmission.
• Access to data is restricted to authorized personnel only.

While we strive for high data security, please be aware that the internet is not entirely secure. We only transfer your personal data online in an encrypted format.

Reasons for Collecting and Using Your Data
We collect and use your data based on legitimate interests, such as responding to your enquiries or improving our services. For certain marketing purposes, we may seek your explicit consent, which you can withdraw anytime using the unsubscribe link in our communications or by contacting us directly.

Data Transfers Outside the EEA
In some cases, your personal data may be transferred to trusted third-party service providers located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:

• Transferring data only to countries deemed to have adequate data protection laws.
• Using contractual clauses approved by the European Commission.
• Ensuring U.S. service providers are part of the Privacy Shield framework.

Your Rights
Under data protection laws, you have certain rights, including:

• Requesting access to your personal information.
• Requesting correction of any inaccuracies in your information.
• Requesting the deletion of your personal data where applicable.
• Objecting to or restricting certain processing of your data.

To exercise any of these rights, please submit a written request to us with sufficient information to identify you. For additional information on your data rights, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Data Retention
We retain personal data only for as long as necessary:

• Enquiries: 6 months after your last interaction with us.
• Mailing Lists: Until you unsubscribe.
• Clients: Up to 6 years after service cessation.
• Prospective Franchisees: For up to 24 months.

Policy Updates
This policy may be updated periodically. Please review this page frequently to stay informed about any changes.

Contact Information
For any questions about this privacy policy or your personal data, please contact us at:

121Carer
Address: 26-28 Bradshawgate,
Bolton, BL1 1DG
Email: info@tan-squid-897083.hostingersite.com
Phone: +447853959125